Delivery & Shipping
It takes between 1-2 weeks for us to deliver your ordered merchandize from the time you place the order on our website. StileStreet ensures that the fastest and most efficient dispatch & delivery chain is in place to get your order(s) to you as swiftly as possible from our warehouse. The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India. On dispatch we will send you a mail mentioning the details of the courier service used.
StileStreet delivers to locations within the geographical boundary of India.
StileStreet dispatches all parcels using a courier chosen according to your order to offer you fast and reliable delivery. You can track your delivery via My Account / Manage orders.
The goods will be delivered within 3-5 working days from the date of dispatch for all deliveries within India. Estimated delivery times are available from the moment you place your order. In the My Account / Manage orders section, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you a quality service, StileStreet promises to do its best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress on our website by going to the My Account / Manage orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at email@example.com or call us at our customer care numbers or by logging to our courier partner’s website.
What happens if I am not available to receive my Parcel?
Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 2-3 days awaiting further instructions from the recipient before returning your parcel to StileStreet. Once the parcel has been sent back to us, you must wait until it arrives in our Warehouse. At this time you will automatically receive an email asking you if you would like us to resend your parcel .We will hold the parcel for you at our Warehouse for a week from the time we send you an email. If we do not hear from you in this timeframe we will need to cancel your order.
Please note the shipment cost for resending the parcel will be borne by the customer.
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbor has accepted it on your behalf, and it is damaged, the parcel is considered ‘Accepted’. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail at firstname.lastname@example.org For further information on returns kindly check our return policy.
StileStreet uses appropriate security measures to protect the information you provide to us. While we take reasonable steps to protect this personal information from unauthorized access, use or disclosure; you must accept that no Internet data transmission can be completely secure from access by unintended recipients and that we will not be held responsible for any breach of security, unless the breach is due to negligence on our end.
For product or online purchase related inquiries please contact us at email@example.com and we shall endeavor to assist you as promptly as possible. Please note that we are available Monday-Saturday from 10AM-7PM (IST), excluding holidays.
Exchanges & Returns
Items should be returned unused, and with all StileStreet and designer garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund may be refused. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please email firstname.lastname@example.org if any of your purchases have been delivered without StileStreet tags.
All items returned should have a Return Merchandise Authorization (RMA) number to ease the process this is given to you by our customer care. Unidentified returns may be returned to the sender.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
We try to display the colors of our products as accurately as possible on the StileStreet website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
How to return an item
Should you wish to return all or part of your order, you need to let us know within 3 working days from the date you receive your parcel. Then you will have to send the order to our below mentioned warehouse address. Please note that any damage in transit shall not attract to return.
You would need to send the item(s) to the following address:
ProEx Trading Pvt.Ltd.
C-3/7 Prashant Vihar, Second Floor
Rohini, Delhi-110085, India.
If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
All acceptable returns are refunded on arrival in our warehouse after having been checked.
If the return is due to an error on our part, that is, a discrepant/damaged/defective product was sent to you, we will offer a full refund.
Your refund request will be processed in a maximum of 72 hours from the date we have confirmed to you that the return is acceptable.
We take upto 72 hours to confirm the status of your return after it has been received at our warehouse.
All the refunds shall be made through cheque.
Cancelling an order
You may cancel an order within 24 hours of your purchase. You can cancel your order by writing to us at email@example.com .The cancellation will be effective within 24 hours and a confirmation email will be sent immediately.
Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.